Your company is. An agent acting in your name is not a third party, and "the model said it" has not worked anywhere it has been tried — so the question worth your time is not who is liable but can you tell what was promised, by which agent, and on what authority.
That second question is the one most companies cannot answer today, and it is the one that decides whether a disagreement with a customer costs an afternoon or a settlement.
It can allocate risk between you and your customer. It cannot make the promise disappear. Three things in particular tend to disappoint the people relying on them:
None of this is legal advice and we are not qualified to give any. What it is: the three places we have watched people assume they were covered, and the thing software can actually change.
Not liability. Evidence, and the authority behind it.
| what was promised | the sentence a commitment was made in, kept so the claim is checkable rather than reconstructed from a thread |
| by whom | which agent, and which person's authority it was acting under |
| on what basis | which claims it relied on, and the state each was in at the time it was used — not the state it is in now |
| under what authority | the mandate as it stood that day, stored rather than derived, because the mandate has since changed |
| whether it is closed | an open promise does not expire, it rots, and nothing about it fails at a moment somebody notices |
That record is append-only. Nobody can edit it, including us — which is the whole reason it is worth anything in a disagreement.
Write down the claims your agents are allowed to repeat, and put a name and a date against each one. You do not need us for that, and /agent-promise-register.md describes the shape. What you will find is the useful part: on a first run through about thirty claims, the person filling it in reported nothing a customer would trouble them about — and a second reader found four in ten minutes, including a borrowed certification and an undated roadmap commitment.
[unread] The decision people usually cite here. A tribunal in Canada held an airline to a promise its support chatbot made, and it is the case every discussion of this reaches for. It is not quoted or cited here, because nothing in this session has been able to read it — the primary decision and the reputable reports of it are both unreachable from where this page was written, and a citation from memory is exactly the kind of confident wrong sentence this product exists to argue against.
liability docs is the reader pointed at the primary source. When a run returns a passage, the quotation and the citation go here with the date it was read. Until then this page says what we can stand behind, which is everything above it.